Terms and Conditions:
1. Acceptance of Terms
By using ConstructXpress, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Service Description
ConstructXpress provides an on-demand last mile delivery service for building construction materials in Nigeria. We facilitate the delivery of materials from suppliers to construction sites.
3. Orders and Payments
You can place orders through our platform. Payments are processed securely, and you agree to pay the total amount for your order, including delivery fees and taxes.
4. Delivery
We aim to deliver your orders promptly. Delivery times may vary based on your location and availability of materials. We are not responsible for delays beyond our control.
5. Cancellations and Refunds
You can cancel your order before it is processed. Refunds are issued in accordance with our refund policy.
6. Limitation of Liability
ConstructXpress is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.
Contact Us
If you have any questions about our Privacy Policy or Terms and Conditions, please contact us at:
Email: [Your Email Address]
Phone: +2349061854242
Address: plot 3121 ONEX, Cadastral zone F04 Maitama 2 Abuja-FCT
Thank you for using ConstructXpress!
Refund policy
Thank you for using ConstructXpress’s on-demand last mile delivery service for building construction materials in Nigeria. We strive to provide you with excellent service and utmost satisfaction. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
To be eligible for a refund, your request must meet the following criteria:
You must request a refund within [number of days, e.g., 14 days] from the date of delivery.
The delivered materials must be in their original condition and packaging.
Your reason for a refund request must be valid and in accordance with our Terms and Conditions.
2. Valid Reasons for Refund
Valid reasons for refund include:
Wrong items delivered.
Damaged or defective materials.
Materials not matching the description on our platform.
Delivery not completed within the specified timeframe without valid reasons.
3. Refund Process
To request a refund, please contact our customer support team at [Your Customer Support Email] or +23461854242. Please provide your order number, a clear explanation of the issue, and photographic evidence (if applicable) to support your claim.
Upon receiving your refund request, our team will investigate the issue. If your request is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 7 days].
4. Non-Refundable Items
Certain items are non-refundable, including:
Gift cards or vouchers.
Perishable goods.
Materials damaged due to misuse, negligence, or improper handling after delivery.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email:
Phone: +2349061854242
Address: plot 3121 ONEX, Cadastral zone F04 Maitama 2 Abuja-FCT
ConstructXpress reserves the right to amend this Refund Policy at any time without notice. Please review this policy periodically for changes. Thank you for choosing ConstructXpress.